customer communication

VIDEO: Presenting next generation digital customer service at Finovate Fall 2014

Ever tried to talk to your bank, and been given the cold shoulder?  We thought so too.

The latest digital banking innovation coming out of my team at Fiserv combines live chat, secure message, and click to call to show how we all really want to communicate with our financial institutions.

I join my amazing colleagues Andrew Barnett and Mimi Joy on stage in New York for Finovate Fall.

finovate-fall-2014-stage

Me (left), Andrew Barnett (center), and Mimi Joy (right) as we co-present at Finovate Fall 2014.

Here is the video (click to play fullscreen):


finovate-fall-2014-video-play

You can also check out the video at http://finovate.com/videos/finovatefall-2014-fiserv/

Advertisements