Curriculum Vitae



I am a successful digital product management professional seeking to continue my international impact by delivering compelling digital experiences.

I led a software team delivering global digital banking systems, in which I balanced end-user needs, client needs, and company objectives.

I thrive in high-performing digital environments where I can contribute my skills and experience to drive the team to new successes.

Education & Qualifications

  • Bachelor of Science, 2008, The University of Auckland, New Zealand
    • Majors: Computer Science, Geography
    • Senior Geography Prize
  • Bachelor of Commerce, 2008, The University of Auckland, New Zealand
    • Majors: Marketing, Accounting
  • Member of Chartered Accountants Australia and New Zealand, 2012
  • Member of CPA Australia, 2014

Key Skills

  • Define and deliver to a digital innovation strategy
  • Apply UX techniques and gather requirements
  • Help define the product strategy and vision, evangelise inside and outside the organisation
  • Define and manage the product backlog
  • Lead designers and software engineers to deliver software
  • Manage stakeholders
  • Delivering with internationally distributed teams to global clients

Professional Experience

Fiserv (based in Auckland, New Zealand with global delivery)
Innovation Manager / Product Manager (2014 – 2016)

  • Lead a digital innovation team delivering digital banking and payments innovations. Two direct reports and up to 8 indirect reports.
  • Understand and solve user needs with UX research and design processes
  • Deliver software (mobile apps, web, APIs) using agile software development processes clients in the Americas, South East Asia, Europe, and Australasia.
  • Present directly to bank executives and managers, and in a presentation format at conferences
  • Key digital innovations delivered include: Mobile account opening, Touch ID for banking; Apple Watch app; CardFree Cash; Secure and Contextual Communications; plus many more.
  • Fiserv is a leading provider of digital banking and payments solutions

Fiserv (Auckland, New Zealand)
Product Owner / Business Analyst (2012 – 2014)

  • Product owner for a scrum team, interpreting business objectives, consulting stakeholders, and forming a backlog for the team
  • Write software specifications, and work with the team to deliver each sprint
  • Assist with communicating around the software releases

Deloitte (Auckland, New Zealand)
Senior Analyst (2009 – 2012)

  • IT Advisory, including IT system selections, strategy writing, financial modelling
  • Financial accounting including preparation of financial statements and tax returns
  • Selected for Deloitte Graduate Programme, with promotion to Senior Analyst

TOWER Limited (Auckland, New Zealand)
Support Analyst (2004 – 2008)

  • Supporting the life insurance system, including system enhancements