VIDEO: Presenting Mobile Account Opening at Finovate Spring 2016

I recently presented Fiserv’s mobile account opening innovation, targeted at millennials, showcasing our concept for complete account opening on a mobile device.  This leverages the unique capabilities of mobile and delivers the type of experience expected by mobile users.


Here I present Fiserv’s Digital Account Opening mobile banking innovation at Finovate Spring 2016, with my amazing colleague and co-presenter Andrew Barnett (left).

Watch the full video below (click to play fullscreen):


The video is also available at


VIDEO: CardFree Cash on Apple Watch at Finovate Fall 2015

In my team at Fiserv, we are always looking for the best ways to help people manage their finances.  Our latest digital innovation allows you to  withdraw cash from an ATM without a card.

In this demo, we set up the withdrawal on the mobile, and use banking on wearables and location services with iBeacons/Bluetooth Low Energy to really make it easy.  This new innovation delivers a rich and compelling banking experience that brings digital and offline together.


Me (left, at the podium) and my great colleague Andrew Barnett present CardFree Cash at Finovate Fall 2015

Check out the video of our demo (click to play fullscreen):

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The video is also available at

VIDEO: Presenting next generation digital customer service at Finovate Fall 2014

Ever tried to talk to your bank, and been given the cold shoulder?  We thought so too.

The latest digital banking innovation coming out of my team at Fiserv combines live chat, secure message, and click to call to show how we all really want to communicate with our financial institutions.

I join my amazing colleagues Andrew Barnett and Mimi Joy on stage in New York for Finovate Fall.


Me (left), Andrew Barnett (center), and Mimi Joy (right) as we co-present at Finovate Fall 2014.

Here is the video (click to play fullscreen):


You can also check out the video at