VIDEO: Presenting Mobile Account Opening at Finovate Spring 2016

I recently presented Fiserv’s mobile account opening innovation, targeted at millennials, showcasing our concept for complete account opening on a mobile device.  This leverages the unique capabilities of mobile and delivers the type of experience expected by mobile users.

Here I present Fiserv’s Digital Account Opening mobile banking innovation at Finovate Spring 2016, with my amazing colleague and co-presenter Andrew Barnett (left).

Watch the full video below (click to play fullscreen):

The video is also available at http://finovate.com/videos/finovatespring-2016-fiserv/

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Fiserv Forum Spring 2016: that’s a wrap!

Another successful Fiserv Forum presenting our digital account opening innovation. Thank you, Las Vegas!

Me (left), Andrew Barnett (center), and the fantastique Julie Biot (right)

Prototyping with IDEO and +Acumen

Prototyping is great UX technique to come up with innovative new products – including digital banking!  So in my team we are using the free course on prototyping provided by IDEO and +Acumen to help structure how we prototype.

Check out the course (and maybe join along with us!) at http://plusacumen.org/courses/prototyping/

Colour-coordinating your post it notes helps!

 

VIDEO: CardFree Cash on Apple Watch at Finovate Fall 2015

In my team at Fiserv, we are always looking for the best ways to help people manage their finances.  Our latest digital innovation allows you to  withdraw cash from an ATM without a card.

In this demo, we set up the withdrawal on the mobile, and use banking on wearables and location services with iBeacons/Bluetooth Low Energy to really make it easy.  This new innovation delivers a rich and compelling banking experience that brings digital and offline together.

Me (left, at the podium) and my great colleague Andrew Barnett present CardFree Cash at Finovate Fall 2015

Check out the video of our demo (click to play fullscreen):

The video is also available at http://finovate.com/videos/finovatefall-2015-fiserv/

VIDEO: Point-of-sale Experience of the Future at Finovate Europe 2015

Although I don’t always get the chance to present at Finovate, I always have pride when our software is up on the big screen.  Here, my colleagues Jon Atkinson and Martyn Lock present our latest digital banking innovation – the point of sale experience of the future.

While the mobile payment battle rages on, there are a lot of things financial institutions can do before and after a payment to help ensure they’re top of mind and top of wallet.

Here, we demonstrate heaps of those, including fingerprint identification, merchant funded offers, augmented reality, real-time alerts, mobile receipt capture, contextual customer support using live chat, and card management!  (Phew, I feel out of breath!)

Check out the video (click to play fullscreen):

You can also access the video at http://finovate.com/videos/finovateeurope-2015-fiserv/

VIDEO: Presenting next generation digital customer service at Finovate Fall 2014

Ever tried to talk to your bank, and been given the cold shoulder?  We thought so too.

The latest digital banking innovation coming out of my team at Fiserv combines live chat, secure message, and click to call to show how we all really want to communicate with our financial institutions.

I join my amazing colleagues Andrew Barnett and Mimi Joy on stage in New York for Finovate Fall.

Me (left), Andrew Barnett (center), and Mimi Joy (right) as we co-present at Finovate Fall 2014.

Here is the video (click to play fullscreen):

You can also check out the video at http://finovate.com/videos/finovatefall-2014-fiserv/

Visting the Googleplex

Very cool to check out the Googleplex!